This theatre offers assisted listening devices.Guests without a valid ID cannot purchase or consume alcohol per AMC policy.* Regardless of age, all guests purchasing or consuming alcohol within the theatre must show positive proof of age.To bring your children younger than 6 to R-Rated films, please visit us before 6pm.* We restrict children younger than 6 from attending R-Rated films after 6pm to improve the experience for everyone. Under 17 requires accompanying parent or adult guardian (age 21 or older).Skip the box office and go straight to the ticket drop with our mobile ticketing solution when buying tickets online.*.“We sincerely apologize to our guests in the theater for this disruption and for the frustration they experienced as a result of it,” he added.* These amenities are only available in select auditoriums or showtimes please see additional details while selecting your tickets. In a statement, AMC spokesman Ryan Noonan said “based on our initial investigation, operational mistakes by the theater team led to this unacceptable and unnecessary disruption, and we are working with the theater to address what occurred. However, the women said no one ever apologized.Īfter an investigation by AMC Theatres’ corporate office, the movie chain confirmed “operational mistakes by the theater team” were to blame for the tense confrontation. Another theater manager hoped to remedy the situation by promising full refunds to those who stayed behind. After the film was done, she, the 504 Queens and several other customers lined up in the lobby to complain about the treatment Gordon had received. The movie eventually came back on, but Gordon was confronted by a third employee who again confirmed she was in the right seat. “I just wonder: If I was a white lady, would all of this have occurred?” she told. Gordon decried the situation, saying the manager’s behavior left her to suspect that she and her friends had been profiled. “Some people yelled, ‘Take her out of here.’ As if she’d done something to make them cut the movie off,” Mayo recalled. However, he said some people were more upset the film they paid good money to see had been interrupted. She was all in that woman’s face,” Mayo, 32, said of the manager. Still, she denied being rude and was backed up by folks sitting nearby who confirmed she had been polite to the employee.įellow movie-goer Brandon Mayo, who was seated a few rows back, said he couldn’t believe what he was seeing. Gordon criticized the manager’s aggressive behavior, saying it had a “racist tinge” to it. “I heard you had a conflict with my employee,” she said, according to Gordon. The manager then reportedly confronted Gordon over the mix-up, yelling and accusing the 56-year-old of being unkind to the worker who had come to check her ticket earlier. “And then they turned around and looked right at us.” “Everybody said, ‘Oh, man, what happened?’” Cynthia Armstrong, another member of 504 Queens, recalled. The screen went black and the lights came up. Gordon thought the matter was resolved until a kitchen manager left her post and abruptly stopped the film. Gordon pulled up the ticket on her phone, which confirmed she was indeed in the correct seat. “I want to see your ticket,” the worker said. Moments later, Gordon said she was confronted by an employee. Seeing the seats were already occupied, the group walked out and left. Gordon and her friends were sitting in their assigned seats when they noticed a group of movie-goers enter the theater and make their way toward Row E, where the 504 Queens were seated. Their trouble began not long after the 6:20 p.m screening started. “Then you shut down this movie, this emotional movie, and come to me about a ticket dispute? It felt like the 1800’s again in 2019.” “We were watching people being whipped, being shot in the head, their children being sold away from them,” Gordon recalled. “I saw how people were looking at us,” she told the outlet, adding, “It was humiliating. Gordon said the incident left her and her friends feeling utterly embarrassed. Their alleged antics were so egregious that an employee stopped the movie mid-screening. What was supposed to be a fun night at the movies was suddenly soured, however, by a theater employee who questioned if their tickets were real and accused the group of acting rude and belligerently. The ladies are all members of the 504 Queens, an African-American women’s empowerment group that mentors young women and youth, reported. Sandra Gordon, 65, was among the group of 13 women who gathered at the AMC Clearview Palace 12 in Metairie last Sunday to see the acclaimed new film about abolitionist and trailblazer Harriet Tubman. New Orleans movie theater staff stopped the “Harriet” film mid-showing over a ticket dispute.
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